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At 991 es, your personal information is handled with a clear purpose — collected only where needed for account access, wallet transactions, and support. This policy sets out exactly what we collect, why we hold it, and the choices available to you, with eligibility subject to your local law and applicable regions.
We collect information you provide when you open an account, verify your identity, or make a wallet transaction using bKash, Upay, or Bank Transfer. This includes your name, contact details, and transaction reference data tied to those payment methods — nothing more than what the account process requires. Device identifiers and browser session data are recorded automatically when you access the platform, so we can maintain session security and deliver the correct lobby view for your screen. We do not sell your personal data to third parties for marketing purposes. Where we engage service partners — for example, payment processors handling your bKash or Bank Transfer request — those partners receive only the data strictly needed to complete your transaction. We may retain account records for a period consistent with applicable financial and operational requirements, and you can request a summary of what we hold by reaching our support team through the contact routes published on this site. All retention and processing is subject to the laws applicable in your eligible region. If local law in your jurisdiction restricts or prohibits online account activity of this kind, this policy applies only to the extent that your access itself is permitted under that law.
Not every interaction on or around 991 es falls under a single set of rules. This section clarifies the boundaries so you know exactly which activities this policy governs and which are handled separately. Access and eligibility always depend on your local law and the regions where the platform operates.
Creating and managing your 991 es account — including login credentials, email address and wallet-linked identifiers — falls directly within this policy. We control how that data is stored, used and removed on request.
When you move funds via bKash, Upay or Bank Transfer, the transaction reference and payment-method data are processed under this policy for account-record purposes. The payment provider's own terms also apply to their side of the transfer.
Game session data recorded during play — such as round history visible in your account — is held under this policy. Game content itself is supplied by studio partners; their software operates under separate provider agreements.
Links to external sites, payment gateways beyond our direct control, and any third-party app you use to access the platform each carry their own privacy terms. We are not responsible for data practices outside the 991 es account environment.
You have several concrete actions available under this policy, and none of them require a legal background to use. If you want to see what personal data we hold on your account, send a request through the support contact route published on the site and we will provide a summary of the relevant records. Spotted a detail that looks wrong — an email address, a linked wallet reference, a name spelling — open the account settings page and update it directly, or raise it with support if the field is not editable from your side. If you want to ask a specific question about how your bKash or Bank Transfer records are stored, our support team is the right contact; include your account reference so we can locate the correct file without delay. Any request to close your account and remove personal data should also come through the same support channel, and we will confirm the steps and any retention obligations that apply before proceeding. All of these rights are subject to the law applicable in your eligible region.
Contact support with your account reference to receive a summary of the personal data we hold — including wallet-method identifiers tied to bKash, Upay or Bank Transfer transactions logged against your account.
Editable fields such as contact email and display name can be updated directly in account settings. For locked fields, raise a correction request with support and we will handle it from our side.
If anything in this policy is unclear — data retention periods, what gets shared with payment processors, or how session data is used — send a direct question through our published support route and we will respond with a plain-language answer.
To close your account and request removal of personal data, contact support through the published channel. We will confirm any retention obligations that apply under relevant law before completing the request.
If you have a question about this policy, want to review the data we hold, or need to correct a detail on your account, the routes below are the ones we actually monitor. Use the channel that suits how you prefer to communicate — and include your account reference in the first message so we can locate your records without back-and-forth.
Open the chat widget on the 991 es site while logged in. For privacy requests, state your account reference and the specific data question so the team can route it to the right person without delay.
Send your privacy query or data-review request to the support email address published in the site footer. Include your registered email, account reference and a brief description of the record or issue you are asking about.
The Help Centre on the site carries published guidance on account data, wallet records and how to submit a formal data request. Check there first — many common privacy questions are answered without needing to contact the team directly.
We apply access controls to your account records and limit internal access to the data needed for each operational role. Cookies and session tokens are used to keep your login active and to display the lobby correctly on your device — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how account features load. Wallet data linked to bKash, Upay or Bank Transfer is retained as a transaction record for the period required by applicable financial rules, after which it is removed or anonymised. Any change to this policy will be noted on the policy page with an updated effective date, and continued use of the account after that date constitutes acceptance of the revised terms.
Internal access to your personal records is restricted to roles with a direct operational need. We do not grant open access to account data across the team, and wallet-linked identifiers such as bKash references are handled under stricter access rules.
Cookies keep your session active and help us show the correct lobby view on mobile or desktop. You control cookie preferences through your browser. Switching off non-essential cookies will not affect your ability to log in, but some display features may change.
We hold account and transaction records — including Bank Transfer and bKash history — for the period required by applicable rules in your eligible region. Once that period ends, records are removed or anonymised. Request your retention window via support.
When we update this policy, the revised version is published here with an updated effective date at the top of the page. We do not send automatic notifications, so check this page periodically if you want to stay current with any changes.
The questions below cover what we hear most often from account holders in Bangladesh about data rights, wallet records and how to contact us for privacy matters. If your question is not answered here, use the support routes listed on this page.
We collect the details you enter during account creation — name, email address, and any wallet identifiers you provide when linking bKash, Upay or Bank Transfer. Device and session data is recorded automatically to maintain login security and serve the correct lobby view.
Yes. Contact support through the live chat or email route published on the site, include your account reference, and ask for a data summary. We will provide a record of the personal data associated with your account, subject to any legal retention obligations that apply in your region.
Transaction references tied to bKash, Upay or Bank Transfer are held for the period required by applicable financial rules in your eligible region. After that window closes, the records are removed or anonymised. You can ask support for the specific retention period that applies to your account.
We share only the data a payment processor needs to complete your specific transaction — for example, a bKash wallet reference to confirm a transfer. We do not pass your full account profile or browsing history to payment partners, and we do not sell personal data for third-party marketing purposes.
Editable fields can be updated directly in your account settings page after logging in. If the detail you need to correct is locked — such as a registered name or linked wallet method — contact support with your account reference and describe the correction needed, and we will handle it from our side.
When you request account closure through support, we confirm which records must be retained under applicable law and which can be removed immediately. Once the mandatory retention period ends for any remaining records, they are deleted or anonymised. Closure requests must come through the published support channel.